Bad news may drive sales and traffic but, to build exceptional businesses, we need to understand good news and good service.
Nothing travels faster than the speed of light with the possible exception of bad news, which obeys its own special laws.
~ Douglas Adams
My laptop screen hinge made a horrible sound and dislocated itself a few days ago. It’s only 4 years old, I’ve looked after it well, and it wasn’t cheap so I had a scratch around online.